Meet the Co.
.png)
Amy Jo
Marketing & Design Professional
Amy helps businesses create brands and marketing that resonate, from visual identity to messaging.
Shawn Ricks
Sales & Builder Operations Specialist
Shawn equips contractors and builders with proven sales systems and operational insights that drive growth.
Ralph Baja
Strategy & Operations Expert
Ralph brings expertise in building scalable strategies and operational excellence across construction businesses.
Operations Consultant
Karleigh supports businesses in strengthening day-to-day systems and workflows, helping owners reduce chaos and increase efficiency.
Karleigh Heywood
Business Legal Advisor
An experienced attorney, Justin provides practical legal guidance for business owners — from contracts to compliance — so you can grow with confidence.
Justin Elswick
HR & Talent Solutions Specialist
Founder of JL Talent Solutions, Justin helps companies attract, develop, and retain the right people, building stronger teams and healthier cultures.
Justin Landry
Lead with
Your Client Experience.
Purpose Aligned. People Empowered. Processes Streamlined.
At Leyah & Co. we help construction businesses thrive by putting the client experience at the heart of every project.
By aligning your purpose, people, and processes, we strengthen leadership, streamline systems, and ensure clients are impressed every time.
About Leyah & Co.
In today’s market, homeowners and clients are more intentional than ever about who they choose to hire — and why.
They’re not just looking for a contractor or service provider. They’re choosing someone they can trust. Someone who listens. Someone who delivers more than a finished project — they deliver an experience.
At Leyah & Co., we believe the most successful businesses are built by designing from the client outward. That means defining the experience you want clients to have and aligning your people, processes, and leadership to deliver it consistently and with care.
Through our Client Experience Workshop and Golden Thread framework, we help you define the journey, build the systems, equip your team, amplify results, and sustain growth. Because building a business that lasts takes more than quick fixes — it takes clarity, alignment, and a strategy you can be proud of.
Our Approach
Our work follows a simple but powerful framework:
lead with your client experience.
Together, we’ll define the experience you want your clients to have — then build the systems, develop the leaders, and amplify the results to sustain long-term success.
At the heart of every service, we Inspire & Empower, Educate & Implement, Transform & Strengthen, Construct & Align, and Nurture Community & Legacy.
Our Core Service Areas:
Define the Experience
01
Our Signature Client Experience Workshop
Clients remember how you make them feel. We guide you and your team through a powerful workshop to design your ideal client journey, identify “wow” moments, and create a playbook that turns satisfied clients into raving fans.
Build the Systems
02
Operations + Systems Alignment
From estimating to scheduling to closeout, we simplify and standardize your processes. When your systems support the client journey, your business runs smoother — and profit doesn’t get left on the table.
Equip Your People
Leadership + Team Development
Strong businesses start with strong leaders. We help owners, project managers, and crew leads step into confident leadership so you don’t carry it all alone. Culture keeps great people — and we’ll help you create an environment where your team thrives.
03
Amplify the Results
The 5-Star Contractor System
Happy clients are your best marketing strategy. We help you capture reviews, gather testimonials, and generate referrals so every great experience fuels the next project.
04
Sustain the Journey
05
Fractional COO / Integrator Support
Scaling isn’t just about more jobs — it’s about building the right foundation. We provide executive-level guidance to keep your leadership, operations, and culture aligned so growth is both profitable and sustainable.
Who's the Co?
Leyah & Co. isn’t just one person — it’s a curated collective of expert collaborators. From systems and strategy to leadership and client experience design, we bring the right people to the table to support every layer of your business.
What makes us different?
Every partner we bring in works through the same lens:
designing from the client outward.
That means whether we’re mapping systems, training leaders, or refining operations, the focus is always on creating consistent, memorable client experiences that fuel loyalty, referrals, and growth.
You’re not handed off — you’re partnered with.
Meet the Founder
Leyah Valgardson Hostetter
Founder | Strategic Advisor | Leadership & CX Consultant
I know firsthand the difference between a business that runs you and a business that fuels your purpose. That’s why I created Leyah & Co. I help contractors and service-based business owners design their businesses from the client outward — aligning purpose, people, and processes so teams thrive, operations run smoothly, and clients rave about their experience.
My mission is simple: to help you build a company you’re proud of — one that delivers profit, excellence, and a lasting legacy — through leadership that inspires, systems that sustain, and client experiences that set you apart.
Erin Fowler, Division President, Century Communities
“As a senior executive in both the private and public sectors of home building, I have had the privilege of working with Leyah Valgardson Hostetter on improvement initiative in the area of operations, customer experience and leadership development.
Leyah’s hand-on approach and detailed analysis of root causes were instrumental in creating processes improvements that not only increased customers willingness to improve, but created organizational synergies and bottom-line savings in operational costs. She is personable and likeable - easy to put into the trenches of an organization without threat to existing employees and able to work across departmental lines to get results.”
Ralph Baja, Corp SV Strategy & Operations, Woodside Homes
“Leyah was able to launch a highly effective onboarding process, coupled with a robust Learning Management System, that provided employees a solid foundation to understand company values and operations better. Her approachable leadership style was a difference maker in employee engagement.”
Amanda Condie, Senior HR Business Partner, Sunrun
“Leyah has a passionate mindset in tailoring custom-made products and services to suit the needs of the audiences she presents to. She thrives, even with the toughest of questions and critics, and always strives to leave her audiences in a state of self-reflection that matters deeply to humanity and organizations alike.”
Nate Eldon, Eldon Builders
“Leyah led a customer experience workshop for my team that was incredibly valuable. She brought structure, clarity, and practical tools that not only helped align my team but also provided a clear path for improving the experience of both current and future clients. The insights we gained have already begun to shape how we operate and how we think about delivering value.
I would highly recommend Leyah & Co. to anyone looking to elevate their customer experience and strengthen their team’s alignment. Her approach is thoughtful, thorough, and impactful.”
.png)
Our Signature Process
We work in partnership — not just in projects. Every engagement flows through our proven five-phase process:
Discovery & Alignment
We listen deeply to you and your team, assess your business, and determine the most aligned entry point.
Holistic Strategy Design
We craft a custom roadmap that brings clarity and alignment across leadership, operations, culture, and experience.
Implementation Partnership
Our team joins yours to activate the plan, build systems, and strengthen your team.
Continuous Evolution
We refine what’s working and adapt what’s not — ensuring your business stays agile and effective.
Expansion & Legacy
With a strong foundation in place, we help you scale sustainably and leave a legacy you're proud of.
